Senior Manager - Alliances

Senior Manager - Alliances

Company Name Confidential
Mumbai
8 - 10 Years
Not Specified

Job Description

Roles & Responsibilities

Objective : Execute the digital initiatives for Avanse and responsible for Digital, Social & Mobility Innovation as a culture & using innovation as a strategic differentiator to gain leadership position in chosen markets. She/he is expected to play an instrumental role in scaling up and transforming the organization to achieve business goals and operational excellence.
Responsibilities:

Process and Technology standardization
Digitization of existing business processes- backend operations and technology
Deliver a suitably differentiated customer experience in line with the brand promise across all channels of interaction
Develop strong understanding of the target customer segments and design the experience & journey for these customers
Enable the channels (digital and physical) through technology
Process and organisational changes to deliver a seamless and desired customer experience for all digital products and all transactions interactions
Continuously track digital innovations in the relevant space and work out suitable strategies to bring on board suitable innovations organically or inorganically as suitable
Nurture and grow the pipeline of Digital Talent
Monitor operational performance and ensure quality of service delivery
Manage quality and quantity of employee productivity & define & manage quality & productivity enhancement measures
Project Management Skills and Delivering End to End Project with complete ownership
Vendor/PartnerManagement.
Delivering End to End Project with complete ownership
Defining Digitization Strategy
Monitor operational performance and ensure quality of service delivery
Technical Skills required:

  • ·Proven experience as a Technical Architect or Project Manager
  • Hands-on experience with software development and system administration
  • · Understanding of strategic IT solutions
  • Experience in project management and service-oriented architecture (SOA)
  • Knowledge of selected coding languages (e.g. JavaScript, Java)
  • Familiarity with various operating systems (e.g. Windows, UNIX) and databases (e.g. MySQL) API Management, Integrations with multiple partners, worked on ESB, JSON / XML management

Eligibility

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