Senior Manageer- otc

Senior Manageer- otc

Not Specified
Not Specified

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role of Senior Manager, Order to Cash
In this role, We're looking for someone with extensive knowledge and understanding of entire order to cash process with special focus on order management, order fulfilment, claims, pricing, and credit management. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good standout colleague and should have led a team of 40 to 50 people.
. Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and collections
. Handle order management and order fulfilment operations with a customer first mindset
. Handle Order to Cash related to collections and dispute management, implement & adhere to strategy
. Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
. Interaction with end customers via Calls and Emails for collecting pass due amounts
. Meeting collections numbers/targets (monthly/ quarterly/ yearly)
. Customer and Country/Regional FD Relationship Management through e-mail and conference calls.
. Participate in governance meetings at country / region level Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
. Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
. Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution
Qualifications we seek in you!
Minimum qualifications
. Any Graduate / Preferred B.Com
. Good Interpersonal Skills -verbal and written
. SAP knowledge
. Flexibility to any shift
. MS - Office knowledge and Strong E-mail and Customer call handling etiquettes
Preferred qualifications
. Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight
. Good customer handling skills
. Proficient in English
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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