Senior Executive / Lead

Senior Executive / Lead

Golden Opportunities Private Limited
Bengaluru / Bangalore
5 - 9 Years
Not Specified

Job Description

Experience:

  • 5+ Yrs from International BPO back ground. leading Technical Support operations delivery role.
  • Should possess very good team management and client interfacing skills. Strong tech support operations experience with relevant certifications like CCNA CCNP etc most preferred
  • Should be leading a team handling International tech support operations Good Query management and resolving skills.
  • Escalations Management should possess excellent communication and articulation skills.
  • Open to work in US Shifts.

Job Role:

  • Leading team and Handling Tech support operations for an International Telecom account Query management and resolving role.

Managing complete Client interface Ensure seamless Operations Delivery meeting client SLAs and KPIs.

Golden Opportunities Pvt. Ltd

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Functions : Human Resources, IT

Industries : ITES/BPO

Skills/Roles I hire for: ITES, Java, Bpo, fresher

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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