We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Senior BizOps Engineer
. The role of business operations is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms
. We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk
. Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products
. Shift left to be more proactive and upfront in the development process
. Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
. Streamlining and standardizing traditional application specific support activities
. Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
. Align Product and Customer Focused priorities with Operational needs
. Takes focus on specific projects of Business Operations for a platform.
. Responsible for coordinating with one or more groups to ensure a particular project is completed to enhance the platform quality.
. Develops plans to improve quality for each project that impacts the platform.
. Ensures platform procedures are developed with best practices and standards and are well documented.
. Helps to innovate on new methodologies to improve Business Operations.
. Coaches junior level employees on Business Operations best practices.
. BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
. Experience with algorithms, data structures, scripting, pipeline management, and software design.
. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
. Ability to help debug and optimize code and automate routine tasks.
. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
. Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
. Interest in designing, analyzing and troubleshooting large-scale distributed systems.
. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
. Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact [Confidential Information] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
. Abide by Mastercard's security policies and practices
. Ensure the confidentiality and integrity of the information being accessed
. Report any suspected information security violation or breach, and
. Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.