We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Job Title
Senior BizOps Engineer
'The Mastercard Payment Gateway Services BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
Are you a born problem solver who loves to figure out how something works
Are you a CI/CD geek who loves all things automation
Do you have a low tolerance for manual work and look to automate everything you can
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services.
A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organisations.
We accomplish this transformation through supporting daily operations with a hyper-focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
. Analyze ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns
. Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
. Practice sustainable incident response and blameless postmortems.
. Take a holistic approach to problem-solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover
. Work with a global team spread across tech hubs in multiple geographies and time zones
. Share knowledge and mentor junior resources
For team members supporting the Application through monitoring:
. Partner with our BizOps teams globally to deliver against our incident response commitments.
. Champion our efforts to push forward with smarter, more adaptable monitoring and alerting tools to support our products globally.
. Take an active role in the review of process and procedures to better serve the team and our product.'
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact [Confidential Information] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.