We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Job Title
Senior BizOps Engineer
The Data Operations BizOps team is looking for a Data Engineer who can help us build data pipelines, analyze operational data, create insights on operational data, and lead Mastercard in data movement and management best practices.
Are you a born problem solver who loves to figure out how something works
Are you a data geek who loves all things data
Do you have a low tolerance for manual work and look to automate everything you can
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
All About You
. Takes focus on specific projects of Business Operations for a platform.
. Responsible for coordinating with one or more groups to ensure a particular project is completed to enhance the platform quality.
. Develops plans to improve quality for each project that impacts the platform.
. Ensures platform procedures are developed with best practices and standards and are well documented.
. Helps to innovate on new methodologies to improve Business Operations.
. Coaches junior level employees on Business Operations best practices.
. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
. Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
. Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
. Practice sustainable incident response and blameless postmortems.
. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
. Work with a global team spread across tech hubs in multiple geographies and time zones
. BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
. A love a everything data (analyzing, organizing, reporting).
. Proficient using ETL tools (like Alteryx, SSIS, or similar).
. Working knowledge of overall SQL DB and SQL scripting language.
. Working knowledge in json languages
. Experience with Bitbucket or other versioning tools.
. Python/R Language knowledge is a bonus.
. Proficient understanding in database (relational database).
. An understanding of data visualization tools (like Domo, Power BI, Tableau) also a bonus
. Experience with algorithms, data structures, scripting, pipeline management, and software design.
. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
. Ability to help debug and optimize code and automate routine tasks.
. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
. Interest in designing, analyzing and troubleshooting large-scale distributed systems.
. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact [Confidential Information] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.