We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Senior BizOps Engineer
Job Description Summary
The BizOps team is staffed by Site Reliability Engineers who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. This specific position will work on our Domains team providing governance & implementation to hundreds of websites around the world.
. Are you familiar with creating internet domains
. Are you passionate about coordinating worldwide internet practices while ensuring governance practices are created & followed
. Are you an expert on Domain Name Servers and configuring subdomains, vanity URLs
. Are you a born problem solver who loves to figure out how something works
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
. Work with a global team spread across tech hubs in multiple geographies and time zones
. Share knowledge and mentor junior resources
. Work with Internet governance companies to develop, enhance & protect Mastercard's brand.
. Work with teams to review, coordinate & implement new domains, subdomains & vanity URLs in alignment with Mastercard's strategy.
. BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
. Experience with domain name servers including domains, subdomains, vanity URLs and redirects.
. Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
. Ability to identify process issues and implement solutions to automate or simplify routine tasks.
. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
. Interest in designing, analyzing and troubleshooting large-scale distributed systems.
. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact [Confidential Information] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.