Senior Assistant, Sales Operations

Senior Assistant, Sales Operations

DELL
1-4 years
Not Specified

Job Description


Job Description :
Senior Assistant, Sales Operations
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes - from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Join us as a Senior Assistant, Sales Operations on our Sales Operations team in Gurgaon to do the best work of your career and make a profound social impact.
What you'll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
  • Make a good first impression for Dell
  • Triage calls relating to purchasing computer systems, SNP, Alienware, Gaming, Warranties and more
  • Triage calls relating to order status for missing, wrong or damaged orders, the cancellation return request
  • Set realistic customer expectations
  • Handle inbound calls and web interface to support existing and new customers.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking
for with this role:
Essential Requirements
  • Clear verbal English Communication Skills and ability to listen to customers clearly and efficiently
  • Excellent telephone and communication skills in English
  • Ability to communicate to all levels within an organization
  • Strong customer service ethic and ability to be empathetic

Desirable Requirements
  • Undergrad with 1 year of previous international call center experience or any Graduate can apply
  • Should be residing within Transport Boundaries

Here's our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Application closing date: 6th Dec 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

Job Details

Employment Types:

Function:

IT

About DELL

Job Source : jobs.dell.com

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