Senior Analyst, IT Service Operations

Senior Analyst, IT Service Operations

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Job Description

Job Description :
Senior Analyst, IT Service Operations
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as a Senior Analyst on our IT Service Operations team in Bangalore to do the best work of your career and make a profound social impact.
What you'll achieveProvides expertise to ensure holistic support, proactive monitoring and overall health of multiple Cloud and Infrastructure based Services including IT applications, tools, infrastructure (hardware, data and software), security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues with global, complex technical, business and mission critical environments. Recognizes recurring problems and proactively works with cross-functional teams throughout Virtustream to recommend solutions and process improvements. Works with other IT and Engineering groups, vendors and business units to lead, monitor and resolve system outages.
You will:
  • Participate in all the Root cause analysis meetings representing the team and address all the problem tickets with corrective action
  • Aggressive leveraging of monitoring systems and reporting services to proactively ensuring system events and outages are accurately documented and that all major events and outages are properly escalated, communicated, and resolved using ITIL best practices.
  • Driving resolution of complex technical problems across multiple independent services to ensure optimal service levels and system availability.
  • Utilizes tools to verify and validate that proper thresholds and infrastructure/application information are represented and set appropriately.
  • Effective communication with cross-functional

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
  • We are looking for highly motivated individuals with experience in ITSM and Incident Management with a Command Center. Requires a good experience in the following areas:
  • Incident Management coordinating in real-time for P1's and P2's in the scope of platform ( Compute,Storage,Network and Backup) and application management (OS,DB and SAP Basis).
  • Experience of the following technologies an advantage.
  • Virtualization- VMware,ESXi, vCenter
  • Storage-VNX, VMAX & Unity
  • Networking - Cisco networking, Switches,routers,firewall and Cisco UCS

Desirable Requirements
  • General understanding of bridge etiquette & WebEx
  • KPI and service now reporting
  • Represent the command center team for RCA Calls

Here's our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Application closing date: 15 Sep 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

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