Senior Analyst, BI

Senior Analyst, BI

4-7 years
Not Specified

Job Description

Job Description
Job Title - Snr Analyst - CX Analytics
Place of work - Mumbai
Business Unit - Data & Analytics
Function - CX
Job Purpose :
Analyst/Snr Analyst for Customer Experience & Operations Analytics role
  • Responsible to arrive at insights from dashboards that will feed into operations team with clear actionable
  • Gather requirements and create dashboards- to gather requirements from various stakeholders including but not limited to CX team, Operations etc
  • Responsible for execution and maintenance of existing automated / manual dashboards
  • Document process ,data codes, data repository, data request , log book for audit and learning purpose
  • Ensure seamless execution, increased productivity, FTR, error free execution

Drive automation wherever possible and reduce human calculations by use of more coding tools
Roles & Responsibilities:
The role holder will work on analysis, dashboard & data support for Customer Experience & Operations, and will
  • Collaborate across functions and departments to drive analytically driven business decisions
  • Held fully accountable for execution of programs
  • Drive response fulfillment for campaigns & program evaluation statistically
  • Adhere to documented process and audit/compliance requirements in data governance

Business Results
  • Help the user in driving their KPIs - by timely execution on monitoring dashboard, pro-active program roll outs, assisting launch of new product, features, and projects.
  • Share best practice of one unit in others to ensure seamless replication of Centre of Excellence is done within analytics

Risk, Controls & Conduct
  • Ensure error free execution and seamlessly follow a documented process for execution.
  • Ensure data is shared only with required and authorized users
  • Before sharing of any data (customer sensitive) ensure data governance policies are adhered.
  • Enable transparency by communicating the impacts of changing market, credit, reputational and/or finance risks and through regular maintenance of updates to policies / procedures

Managerial & Leadership Responsibilities:
  • Analyst/Snr Analyst should be able to mentor junior team members, if and when required

Educational Qualifications:
Graduate - Any
Post Graduate - MBA
Experience: 4+ years

Job Details

Employment Types:




IDFC FIRST Bank was formed by the merger of erstwhile IDFC Bank, promoted by renowned infrastructure financing institution IDFC Ltd. and leading technology NBFC, Capital First. IDFC FIRST Bank has provided over 30 million loans in its combined history and serves customers in over 60,000 villages, cities and towns across the length and breadth of the country. The bank believes in making customer-first products, and was the first universal bank to offer monthly interest credit on savings accounts, life time free credit cards with dynamic and low APR rates, and many other such interesting products.

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