Senior Analyst, Analytics (L 08)

Senior Analyst, Analytics (L 08)

Synchrony Financial
4-7 years
Not Specified

Job Description

Job Description:
Role Summary/Purpose:
Senior Analyst, Reporting - Operations - is responsible for work on various business initiatives that contribute to Synchrony Financial growth and productivity objectives which includes work on different variety of tools like SAS, Tableau, Python etc for reports, key metrics and giving insights to the business on operational data. The role also involves in supporting other teams, identifying the process for automation, and streamlining them independently and are delivered on time.
Essential Responsibilities:

  • Maintain quality of output in Operations reporting and by ensuring accuracy & timely delivery of reports and projects

  • Production of reports as per the frequency without any misses

  • Creating Dashboards in Tableau.

  • Writing SAS code according to the business requirement.

  • Writing python scripts

  • Identifying the process for automation, streamline them and liaise with business with the ideas/approaches.

  • Collaborate with the larger teams and process owners on the business processes.

  • Able to work with minimal direction and take complete ownership but seeks input when appropriate

  • Document and maintain SOP's for Operations reporting processes

  • Maintain and track ticket closures which are assigned

  • Document and maintain issue tracker. Ensure communication of RCA's


  • Graduate degree in discipline

  • Minimum 4+ years of experience in Operations Analytics domain

  • Minimum 3+ years of SAS coding experience

  • Experience in leading Tableau dashboard projects

  • Experience in setting up new reporting procedures and processes

  • Working experience in reporting processes

  • Strong written/oral communication skills

  • Able to work hours that compliment US, not necessarily match but have some degree of overlap.

  • For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.

  • Inform your Manager or HRM before applying for any role on Workday.

  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

  • Must not be any corrective action plan (First Formal/Final Formal, PIP)

  • Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

  • Existing Level 5,6 & 7 are eligible to apply, will be considered for Level 8 if selected

Desired Characteristics:

  • Knowledge of Retail Finance Business

  • Previous experience working with SAS, Tableau and Python

  • Strong Communication skills with the ability to interact with all levels of the organization

  • Proven ability to perform work independently

  • Desire to learn new elements of data preparation

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