Senior Analyst, Analytics (L 08)

Senior Analyst, Analytics (L 08)

Synchrony Financial
2-5 years
Not Specified

Job Description

Job Description:
Role Summary/Purpose:
The selected candidate will be part of Analytics Center of Excellence rolling up to Synchrony Financial HYD. The candidate would be part of OMNI Channel Journey Analytics team providing valuable Analytics expertise in the areas of Customer Service and Collections.
Essential Responsibilities:
  • Utilize analytical solutions to support business opportunities and initiatives
  • Ability to independently work with stakeholders to gather project requirements / inputs, develop analysis approach, execute analysis & present findings. Communicate business results/interpretations to stake holders and various partners to get their buy-in
  • Responsible to provide insights by leveraging cross-functional metrics from different functions Viz., Marketing, Operations, Fraud, Credit and Collections
  • Responsible to perform deep dive analysis on Customer Journeys and optimization of Customer Touch points.
  • Ability to generate innovative ideas and work on them which would have significant business impact
  • Proactively communicate status of projects to project owners and team members
  • Actively participating in team discussions and knowledge sharing forums
  • Analytical and technical aptitude along with understanding business goals and correlating job to business goals


  • Bachelor's degree in any discipline
  • Minimum 2+ years of experience with SAS/Python
  • Ability to quantify efficiency of SAS codes and improve existing SAS code
  • Ability to create reports using SAS BI and/or Tableau
  • Strong UNIX knowledge - ability to edit and execute SAS code in UNIX platform, ability to access servers remotely using UNIX and transfer files across servers
  • Hands on experience working with large databases in UNIX and/or Hadoop environments
  • Ability to communicate effectively projects to senior management
  • Strong verbal and written communication skills
  • Good team player
  • For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
  • Inform your Manager or HRM before applying for any role on Workday.
  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
  • Must not be any corrective action plan (First Formal/Final Formal, PIP)
  • Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

  • Existing Level 5,6 & 7 are eligible to apply, will be considered for Level 8 if selected

Desired Characteristics:
  • Good understanding of bank card, private-label, or financial services business
  • Experience on tools like click fox or any other equivalent tools are highly desirable
  • Data analysis using Python or R highly desirable
  • Hands on experience on Big Data environment

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