SAP CS (Customer Service) - SD

SAP CS (Customer Service) - SD

Tech Tiera Incorporation
Hyderabad / Secunderabad
9 - 11 Years
Not Specified

Job Description

Position : SAP CS-SD
Location : Hyderabad
Type : Permanent
Experience Level : 8+ Years
Job Experience Requirements:

• Experience in implementing large and complex SAP projects, and designing solutions to meet business requirements.
• At least one end to end implementation experience in SAP Customer Service module
• Experience in global roll out projects
• Experience in implementing/supporting SAP CS module with customers in global environment that include Field Service, Internal Repair, Service Contacts, Returns & Repair Processing,
• Experience in integration with other ECC modules (especially SD, PM, MM, WM, FI & CO)
• Expertise in other related areas such as Master data (Customer Master, Material Master, BOM, Equipment Master, Pricing& Output records etc.), Service Contracts, Batch Determination, Serial Numbers, Reporting, Queries, LSMW
• Experience in working with RICEFs and writing Functional Specifications
• Experience in working with interfaces e.g. Salesforce / Service application, VERTEX etc.

Job Responsibilities: (Support)
• Provide initial response to the ticket with ticket update
• Resolve ticket within SLA established.
• Get the priority from the US team SME to work on low to medium complexity enhancements
• Discuss requirements with requester. Suggest best practice.
• Write functional specs. Configure or work with developer.
• Unit test and document the results
• Support Business users with UAT testing
• Attend/contribute the periodic Enhancement Calls
• Help with the implementation of SAP SD Projects
• Train the Super users/End users on the SAP SD process global templates as needed

TechTiera is a decade old, fastest growing Information Technology services company headquartered in the United States, with offices worldwide in USA, India, Australia, Malaysia, Indonesia, Thailand, Philippines, Singapore and UAE. Has been servicing clients globally with 150 enterprise customers, over 500 employees globally and has been recognized in the industry and community as leading information technology services provides with vision and strategy

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