ROLE- SERVICE MANAGER

ROLE- SERVICE MANAGER

Matrix Corporate Management Services Private Limited
Chennai
3 - 5 Years
Not Specified

Job Description

ROLE- SERVICE MANAGER
LOCATION- CHENNAI
COMAPNY- BOTREE SOFTWARE INTERNATIONAL PVT LTD
SALARY- 6.5 LPA
EXPERIENCE- 3 TO 5 YRS

ACADEMICS- BE/MBA or MCA /MBA, Hindi Must
Certifications- ITIL.
experience in incident management and change management manadatory.

Primary Responsibilities
 The successful candidate must be able to do the following:
 Ability to manage suppliers in outsourcing contracts
 Strong people management skills
 Good communication skills
 A qualification in ITIL Service Delivery is desirable
 Previous experience of IT Service Management is desiarable

Duties & Responsibilities
 Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives
 Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services
 Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM Services
 Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals
 Definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable
 Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
 Build and maintain client relationships
 Produce management and account performance reports to an agreed schedule or upon request
 Attend client service review meetings covering performance, service improvements, quality and processes
 Implement and facilitate workshops and training courses

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