Performance - Achieve Sales Targets : To ensure that the desired numbers
are achieved in terms of meeting clients, FP presentation and conversion.
Learning & Growth - Improve Knowledge : To ensure that there is
constant update of information related to the domain. | To keep
upgrading the skills with respect to to market updates and new products
in the market. | End to end knowledge with respect to the Domain | Allied
knowledge | Products & Services | Documentation.
Interpersonal Skills - Communication : Writing skills, Oral communication
and clarity in thinking.
Customer Engagement Skills - Presentation Skills : Ensuring you carry
yourself well in front of the client, being organized and effective and
efficient execution of documentation work enabling sales. | Post sales
updation. Measure : Numbers agreed at the beginning of the month.
Administration Skills - Reporting : Create and send accurate monthly
reports. The reports should indicate the following:
• Plan vs. achieved
• Reasons for any shortfalls
• Target for the next few months
Measure : Training test results, Random test results, participation in
training, quarterly knowledge test.
Customer engagement - Customer Delight : To ensure that we deliver
what has been promised to the client and go beyond meets expectation
norms. Periodic scheduled customer engagement and reviews and
subjective ad-hoc client interactions. Attention to client queries, requests
as and when one is aware about it.
Measure : Feedback from the clients and colleagues and on ground
Lead Generation - Activity : Effective participation in activities eg: hunting
for available database, stall activities, promoting/hunting for IEP’s , etc.
Measure : Feedback from the clients and colleagues and random audits.
Internal business process - Adherence to company policies : To ensure all
the company policies are adhered to.
Measure: Sending respective reports on agreed frequency. | Client
meeting scheduled calendar update and client feedbacks. | Leads
generated as in number of clients and number of IEP proposals. |
Complaints received/Compliance violations |
Functions : IT
Industries : IT/Computers - Hardware, IT/Computers - Software
Skills/Roles I hire for: Java, Software Developer, fresher, Software Programmer
level Hiring For: Junior Level, Mid Level