Relationship Manager, Priority

Relationship Manager, Priority

Standard Chartered
2-5 years
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
RELATIONSHIP MANAGEMENT

  • Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.

  • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

  • Manage the portfolio to de-risk against attrition and achieve stability of book.

  • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.

  • Serve as the one-point contact to the High Net Worth customers of the Bank

SALES

  • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment


  • Achieve the Targets set in terms of product mix

  • Induction of all new customers brought in by the Branches & Direct Sales team.

  • Achieve &ldquobest in class&rdquo productivity in order to maximize the efficacy of the sales process.

  • Achieve the budgeted cross sell targets.

  • Aggressive Sales call plans to acquire large prospective customers through referrals.

  • Ensure coverage of customer base in accordance with the approved contact plans.

  • Coordinate customer events for the cluster along with the product team

SALES MIS

  • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)

  • Maintain and update customer information on WMS

SERVICE

  • NPS & Customer management

    1. Ensure that NPS is at least in second quartile as compared to peers

    2. Use the online CMP system diligently and achieve > 75% of their require customer contact each month



RISK MANAGEMENT & COMPLIANCE

  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.

  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.

  • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same

  • Read, understand and comply with all provisions of the Group Code of Conduct.


QUALIFICATIONS:

  • Graduate/ Post Graduate, consistent academic career

  • Extensive sales experience (2 to 5 years)

  • Sales focused and highly target oriented

  • Able to pick up new concepts quickly

  • Able and excited about going out to meet new customers

  • Competitive awareness & benchmarking

  • Excellent communication, interpersonal & relationship building skills

  • Banking knowledge

  • Management Information Skills

  • Good Interpersonal Skills

  • Customer and Service Orientation


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Job Source : scb.taleo.net

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