Relationship Manager - Operations

Relationship Manager - Operations

Precise
Mumbai
1 - 10 Years
Not Specified

Job Description

Relationship Manager - Operations

Location : Mumbai
Experience : 1 – 10 Years
Function : Operations & Supply Chain
Job Description :
Job Title: Relationship Manager

Company: Top VC Backed Ed-Tech StartUp
An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.
Background

WhiteHat Education Technologies Private Limited; Top VC Backed Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online learning environment.

Location: Mumbai-Based Only. Office is in We Work Chromium Andheri East
Field: Education-Technology

Job Summary (Responsibilities and Duties)
  • Be accountable for the entire Relationship Manager of a growing business
  • Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
  • Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
  • Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow
  • The Relationship Manager will be required to communicate with customers via phone and email.
  • Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
  • Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

  • Excellent communication and interpersonal Skills
  • Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
  • Customer Satisfaction Focus: Ability to listen and active problem-solving skills
  • Multi-tasking
  • Project management: Remarkable detail orientation for making accurate trackers
  • Database management: Quick query response and resolution. Ability to analyse large amounts of data
  • Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
  • Competent time management skills
  • Self-motivated

Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.

Working Days
: 6 Days a Week (9:00 AM to 8:00 PM)
Job Nature : Full Time

About Precise

About Company :
Today, in the computer age, less than 1% of schools teach coding in early childhood. Result, a major gap in the requirements of the new world and our children’s skills. We prepares kids 6-14 for this new world. Kids learn the fundamentals of coding--logic, structure, sequence and algorithmic thinking--to generate creative outcomes eg animations and apps. All classes are taught Live 1:1 Online in the comfort of your home by Top 99.9th percentile of certified teachers.

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level Hiring For: Junior Level, Mid Level, High Level, Top Management

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