Relationship Manager, Business Banking

Relationship Manager, Business Banking

Standard Chartered
Not Specified
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Ensure Digitization - Migrate customers to online and automated platforms (S2B, A2, Info-manager, E-alerts, E-statements etc)

  • Ensure Process Simplification and TAT adherence.

  • S2B Domain Knowledge is a must to facilitate Digitization

  • Coordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc. Communicate disposal instructions to Trade/ Payments units

  • Handling non-trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updating, forex transactions, current account, lending accounts etc. Communicate disposal instructions to Trade/ Payments units

  • Handle Complaint/Escalation process

  • NIL escalations against the Service Managers

  • Increase scores of NPS and other customer satisfaction surveys

  • Migrating customers to right channels for various trade/cash requirements

  • Define seamless processes requiring minimal manual intervention

  • Work closely with the Service delivery teams to ensure excellent service to the Corporates. Liaison with all internal units to ensure SLA / TAT&rsquos is maintained.

  • Review service gaps and process to meet customer expectation.

  • Ensure good audit ratings in all internal/external audits, Group Audits.

  • Adherence to regulatory and internal guidelines

  • AML/CDD guidelines along with Group code of conduct

  • Ensure Audit awareness


Our Ideal Candidate

  • IRDA / AMFI


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

Job Source : scb.taleo.net

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