Relationship Manager, Business Banking

Relationship Manager, Business Banking

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Ensure Digitization - Migrate customers to online and automated platforms (S2B, A2, Info-manager, E-alerts, E-statements etc)

  • Ensure Process Simplification and TAT adherence.

  • S2B Domain Knowledge is a must to facilitate Digitization

  • Coordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc. Communicate disposal instructions to Trade/ Payments units

  • Handling non-trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updating, forex transactions, current account, lending accounts etc. Communicate disposal instructions to Trade/ Payments units

  • Handle Complaint/Escalation process

  • NIL escalations against the Service Managers

  • Increase scores of NPS and other customer satisfaction surveys

  • Migrating customers to right channels for various trade/cash requirements

  • Define seamless processes requiring minimal manual intervention

  • Work closely with the Service delivery teams to ensure excellent service to the Corporates. Liaison with all internal units to ensure SLA / TAT&rsquos is maintained.

  • Review service gaps and process to meet customer expectation.

  • Ensure good audit ratings in all internal/external audits, Group Audits.

  • Adherence to regulatory and internal guidelines

  • AML/CDD guidelines along with Group code of conduct

  • Ensure Audit awareness

Our Ideal Candidate


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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