Relationship Management Specialist

Relationship Management Specialist

Adobe
12-14 years
Not Specified

Job Description


Responsibilities
  • Accountable for Customer's overall success with Adobe, including renewals, growth of Adobe solutions, customer health, and satisfaction
  • Develop mutual understanding of Adobe's unique and transformational 'experience business' capabilities, and evangelize how those capabilities create long-term value across various Customer business units & organizations​
  • Lead the development of a proactive and programmatic model to improve retention and increase sales velocity, garnering support from senior executives
  • Act as the main Customer executive point of contact throughout the Customer's lifecycle, define success plan with clear deliverables, and ensure clear communication across the Customer operational areas
  • Drive engagement with Customer executives by creating success forums to discuss industry dynamics, consumer trends, best practices, change management, and Adobe enablement
  • Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
  • Identify Customer risk, and work with extended Adobe team to create and execute on 'get well' plans
  • Collaborate with sales, Customer Success, and Professional Services teams to create a consistent approach to grow Adobe product solutions, and develop a clear understanding to the broader account strategy
  • Lead a matrixed account team that may involve multiple project teams from Adobe or client or partner organizations, and develop effective working relationships with Customer partners
  • Advocate for Customer across internal Adobe teams, and drive innovation, best practices, and process improvement back into the Adobe ecosystem.
  • Marshal the breadth of Adobe resources to ensure the Customer's people and processes are positioned to fully adopt and optimize on Adobe's platform (Delivery/Consulting, Adobe Experts, Customer Care, Customer Success Managers, Product Teams, etc.)
  • Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today

Requirements
  • BA/BS degree, MBA or relevant advanced degree preferred
  • Geo-local to Customer
  • 12-14 years of experience as executive leading a business development, relationship management or management consulting organization in with demonstrated, quantifiable experience delivering on significant business value, large transformation activity or material portfolio of business
  • Strong executive presence, including ability to effectively partner with and influence client executives and be a credible and effective C-level advisor
  • Strong understanding of Adobe products, capabilities, and/or similar products managing data, gaining insights as a means of creating revenue or solving business problems
  • Creative problem-solving skills, including the ability to understand the impact and intersection of people, process and technical changes and to articulate high-level solutions to address business problems
  • Proven organizational, prioritization skills and an ability to work in a highly matrixed environment
  • Outstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes
  • High degree of intellectual curiosity and ability absorb new concepts quickly
  • High level of energy and personal drive
  • Engaging people leader with proven ability to lead and inspire teams

About Adobe

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world . You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact accomodations@adobe.com .

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