Regional Application Manager - North

Regional Application Manager - North

2-5 years
Not Specified

Job Description

About Us
Danaher Profile:
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries. Our team of over 59,000 associates around the globe is united by a powerful business system which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue, earned a spot on the Fortune 150 list and over the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent - Danaher is where great people do extraordinary things! Our quiet quest to expand and build high-performing businesses across a variety of industries requires top-notch students that seek a challenging career path.
Our consistent success is the direct result of our people and the Danaher Business System (DBS). DBS has evolved from a collection of manufacturing improvement tools into a philosophy, set of values and series of management processes that collectively define who we are and how we do what we do. Today, our DBS tools are designed to help us excel in areas of GROWTH, LEADERSHIP and LEAN.
Danaher associates are pursuing a focused strategy aimed at building businesses that matter within four (4) strategic platforms: Environmental, Dental, Life Sciences & Diagnostics, and Applied Sciences.
Beckman Coulter - An operating company within Danaher's Diagnostics and Lifesciences platforms.
Beckman Coulter is a global provider of biomedical testing systems and related products that simplify and automate laboratory processes. The company's instruments and chemistries are used in all areas of the biomedical testing continuum: patient care, translational solutions, and research and development. From complex DNA sequencing to simple one-use diagnostic screening kits, Beckman Coulter's product are utilized in every phase of the battle against disease.
We are recognized worldwide for introducing products such as the pH meter, COULTER COUNTER, DU spectrophotometer, Model E ultracentrifuge, ASTRA chemistry analyzer, Hemoccult fecal occult blood test, Hybritech PSA & free PSA tests and i TAg MHC tetramers.
In 2011, Danaher acquired Beckman Coulter. The firm has been present in India directly since 2005. We are a team of 750+ associates engaged in manufacturing, research and development, technology development and sales, distribution and servicing, with offices in Mumbai, Bangalore, Chennai, Kolkata and Delhi. Before our direct presence in India, our products we distributed by Wipro Biomedical, Health and Life Services.
Additional Information:
Danaher: Great People Doing Extraordinary Things:
Diagnostics Shared Purpose:
Beckman Coulter: Advancing Healthcare for Every Person:
Role Description (Primary functions & responsibilities):
Company: Beckman Coulter India Pvt Ltd
Location: Delhi
Position: Regional Application Manager - North
Reporting to: National Application Manager
Works with: Sales team, Service team, Customer Support team, Regulatory/Quality team, Technical Excellence Center.
Reportees: 9-member team
Role Summary:
The Regional Application Manager is a replacement position that has fallen vacant because the current incumbent has moved into a Specialist role. The Regional Manager will be responsible for client engagement, business partnership and team management for entire North Zone. This is an operationally heavy role with hands-on management within the territory and the ability to leverage experts to solve or plan for business support from across other regions.
Specific Responsibilities that you would own-
  • Client Engagement:
    • Ensure On-time Applications support across all modalities within the region
    • Responsible for self and direct clients as well as team and all clients within the region
    • Ensure team is focused on conducting CME's and educational programs at all S and A clients, to engage and improve retention.
    • Responsible for group customer training and reagent promotion in own area and Customer
    • Regularly visit Key accounts, gather Voice of Customer and report back to the Functional leadership team in order to enhance our ability to shape customer experiences and strategies
  • Business Partnership:
    • Move from escalation based reactive client management and to proactive engagement based on business priorities and segmentation strategy.
    • Engage team, key customers and experts to generate appropriate field data, application notes and publications to support work being done by the product marketing team to highlight product benefits and helps differentiate Beckman products from others in the market.
    • Work on Menu Expansion projects and charters based on business needs within the region, in close collaboration with the National Applications Head and Regional Business Manager
    • Collaborate with the field service team in resolving critical client problems and Support Sales team with Pre-sales presentations and product demonstrations
  • Team Management:
    • Responsible for recruiting and retention on the field team, ensuring minimal disruption to the business because of vacancies on the team
    • Manage daily work of frontline associates, supervise the completion of KPI Find problems in timely manner, provide professional technical support and solutions, avoid complaints
    • Ensure team follows the laid process for call logging and call closures, expense reporting,
    • Anchors key people processes for the team from objective setting, bi-annual performance reviews, compensation and promotion recommendations to training nominations.
    • Is responsible for ensuring that everyone on the team is performing to optimum capacity and puts in place measures for corrective action and performance improvement, where needed
    • Support the Regional Business Manager in functional priorities within the region and managing distributor applications staff, where applicable.
  • Technical Expertise and Networking
    • Develop key relationships with Application Specialist team and other Regional Managers to ensure alignment on priorities, best practice sharing and achievement of operational goals.
    • Drive Technology Excellence throughout the applications team by providing them challenging stretch assignments.
    • Contribute to assigned Cross functional projects: Audits, Training Documentation revision, etc.
    • Poses technical specialty in some product lines and able to instructs other Applications Associate's work. Able to complete complicated application calls and service assignments

Qualification and Experience:
  • Graduate or Post-Graduate in Science or Medical Lab Technology
  • Prior experience in Diagnostics, working in or with a filed force team. Minimum 10 years experience is necessary, with at least 2 years of team management or mentoring experience.
  • 24-36 months of experience of within Beckman, would be preferred
  • Clinical and commercial driven individual
  • Fluent in English
  • Ability to build excellent relationships with the different stakeholders including end-users, customers.
  • Highly agile and flexible as extensive travel maybe required
  • Knowledge of the local market

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.

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