RDM Document

RDM Document

Hyderabad / Secunderabad
2 - 8 Years
Not Specified

Job Description

Job Title: RDM Document
Exp: 2-08 yrs
Job Location: Hyderabad

Job Description:

Required Skills:-

  • The analyst will need to handle escalated/unresolved/complex cases.
  • This profile involves calling users to resolve these complex escalated issues via Remote Desktop Takeover.
  • Willingness to work in a 24 X 7 environment is a mandate, interested to work in voice process
  • Strong and proven technical track record in customer support areas like consumer / commercial / value / managed services product support
  • Preferably prior experience of training groups of agents or mentoring on technical issues
  • Monitor tickets bins of all agents
  • Is able to handle elevation calls with excellent communication skills
  • A forerunner of ideas
  • Owner for the quality model deliverable
  • Performs daily / weekly / monthly ticket audits
  • Assists in making the kB more robust.
  • Analysis of 1st level data RCA findings and assists implementation of short term and long term improvement
  • Assists the Team Leader in developing and implementing SLA performance improvement / enhancement plans

Note: Interested candidates kindly carry call letter copy along with govt ID, recent hike letter & last 3 months payslip


DXC Technology India

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