RBS Subject Matter Expert, Walk the Store

RBS Subject Matter Expert, Walk the Store

Amazon
2-5 years
Not Specified

Job Description



DESCRIPTION

Job summary
Job Description

About Amazon.com:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Team
The RBS group in Chennai is an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience

Key Performance Areas:
  • To dive deep and understand different downstream systems and processes that impact customer buying decision
  • Identify root causes for detail page defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and identify opportunities for Automation.
  • Use data analysis to identify gaps, prioritize them for technology and automation teams, recommend solutions and drive consensus on strategic inter-functional business decisions
  • Anticipate and resolve bottlenecks, manage escalations, balance trade-offs, and resolve complex execution and operational issues.
  • Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables

BASIC QUALIFICATIONS
  • 2+ years experience in program or project management
  • Project handling experience using six sigma/Lean processes
  • Experience interpreting data to make business recommendations

Basic Qualifications
-Bachelor's degree or higher in Operations, Business, Project Management, Engineering
  • 3-5 years experience in project management, with proved case of success
  • Understand basic and systematic approaches to manage projects/programs
  • Excellent oral and written English skills
  • Open-minded, creative and proactive thinking
  • Pioneer to invent and make differences
  • Understanding of customer experience, listening to customers voice and work backwards to improve business process and operations
  • Knowledge of SQL (Intermediate), Macros, etc

PREFERRED QUALIFICATIONS

Preferred Qualifications
  • Strong deep dive skills, Analysis using SQL/Excel/Python, Experience with automation
  • Has demonstrated business acumen in driving organization wide programs/project

Job Details

About Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Source : www.amazon.jobs

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