RBB-Zonal Head

RBB-Zonal Head

The HDFC Bank Limited
7-15 years
Not Specified

Job Description

Job Description :PRINCIPAL ACCOUNTABILITIES:Achievement of Business Targets Income, Contribution and Cost/ Income targets Incremental Current and SB numbers Ensure acquisition of Quality Customers Ensure activation of newly opened accounts through the respective channels who sourced the accounts Ensure achievement of Incremental NAV , CIB and Closure values by each branch Cross Sell product Demat, HSL, Credit Cards, TPP (MF, Insurance), Retail FX, Retail Assets and Business Banking. Cross sell TF and FX products at a good price point and ensure effective TAT in delivering the respective products Direct Banking targetsAchievement of Productivity BenchmarksMonitor, guide each and every branch through the cluster head so that the benchmarked productivity is met for the following resources allocated to each branch RM Productivity PB Productivity Coex Productivity ADM Productivity BDR Productivity Non-Sales Staff ProductivityHNW/ ICRM/ Classic Portfolio Management Process Adherence Achievement of RM, Imperia and Classic income (TPP and others) targets Achievement of Portfolio Growth targets Achievement of Cross Sell targets Achievement of portfolio parameter benchmarks Total no. of groups raced, Customer Contacts, Sales to Portfolio, CTG and IPH, ensure acquisition of New to Bank Customer and effective product penetration in each groupKCM/ CSRM Channel Management Achievement of overall CSA nos. , Salary Upload values and SLC % credit Achievement of Cross Sell Targets HL, PL, AL, TWL, Demat, HSL, Prepaid Cards, Gold Bars, MF and Insurance targets. Efficient Management of Corporates by the KCM/ CSRM Head Ensure Activities and Help Desks at Corporates Review on performance Joint calls to corporates with KCMs/ CSRM - Head.Customer Service SQ rating Ensure benchmarks are achieved on Efficiency Parameters CA, SB Activation, Depletion Control, TAT delays, FTNR (liability and demat), Instant Holds, 2nd Product Cross Sell, Banding improvement Lobby and Bearer Management process implementation Effective handling of complaints and ensuring resolution within TAT by monitoring regular updation of complaints, ensure adequate closure of complaints, ensure appropriate reply given to complaints made to the Managing Director Identify problem areas, in which the branches under the management are receiving regular complaints, escalate to the appropriate authority in the bank to reduce the incidence of such complaints.Branch Network Expansion Formulate plan for branch expansion Identification of properties Completion of all lease formalities and launch of branches Identification of existing premises branches requiring modification/ renovation. Handling of Infrastructure related items Offsite ATM expansion Formulating the plan for Offsite ATM Identification of properties for ATMs and Completion of lease formalities and setting up of offsite ATM sites. Identification and completion of lease for branch properties Monitor the ATMs are used optimally and profitable Monitor the ATMs with 100% uptime by guiding Offsite ATM Coordinators and vendors like NCR etc. People Management Recruitment and career management Staff Turnover Staff Motivation and morale Training - staff is exposed to skill based, product knowledge based and Operational knowledge based training Inter Group Relationship with staff members of other divisions like WBO, ECG, Corporate Banking, FIG, Treasury, Credit Cards and Assets Branch Operations Audit Rating No frauds / Operational Errors Quality Sourcing and KYC adherence Dummy / Suspense fortnightly reportingCost Management Cost Control as per budget Branch Profitability Branch & ATM Management Better lobby management Clean branch / ATM (both onsite and offsite ATMs linked to the branch ) Branch Merchandising at branch / onsite ATM Offsite ATM ManagementOthers Liaise with the Direct Sales team to ensure that commitments/ objectives are met. Monitor weekly meeting of BM / SM, BM/ ADM, BM / CAM in guiding all the stake holders to achieve the agreed targets Interaction with other business groups for support/ resolving of issues Interaction with Marketing Team Management of cash holding in branches at lowest levels, Liaise with Head Currency Chest and WBO to proper supply and lifting of cash to and from branches. Staff Contact Branch visits and Town Halls. Leadership in propagating the One Bank objective Communication of Senior Management directives down the line Providing constructive feedback/ solutions for customer/ business issues. Ensure all problems are identified with action steps, accountability and monitoring of the same with target dates Structured Client visits with well documented follow up process in order to get the entire business Implementation, follow and reporting for initiatives rolled out by the Central Office, Regional Office and Product. ZH Discussion with the Branch/ Sales team after completion of every visit by the Cluster Head. Liaison with Reserve Bank of India, Banking Ombudsman, Issue Department Liaison with Local Labor Enforcement Agencies To attend SLBC meetingsSUPERVISION Work under the guidance of Regional Business Manager ASSIGNMENT OF WORK Liaise with Internal and external customers, retail marketing, audit, IT, product development groups, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis Along with SLBC, RBI officials and the other regulatory bodies on case to case basis .CORE COMPETENCIES Strategic Vision Business Understanding Planning & Organising Initiative Decision Making Numerical and Analytical Ability Accuracy Develop Subordinates Communication Response TimeREQUISITE SKILLS Sales / Marketing skills Interpersonal skills Hands on approach Aggressive Listening skills Ability to work under pressure Team Player Confidence Adaptability Influencing skills Monitoring skills Implementing skills MentoringSkillsSales and Influencing SkillsBanking Product & Process KnowledgePlanning and Organizing SkillsCommunication SkillKnowledge of Competition & Current trends in financial Industry.

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