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The HDFC Bank Limited
1-2 years
Not Specified

Job Description

Job Description :
A. Operations:1. Identify high transacting customers and reduce the transactions of these customersa. Identify Depleting customers and control themb. Reduce or improve on Band 1 and Band 2 Customersc. Reduce Band 1 and Band 2 Txns2. Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors3. Cash balancing and Cash bundling4. Processing of Retail FX postings / Gold sales/Pre Paid Cards5. Issuance of DD/ MC (within prescribed TAT)6. Executing of funds transfer/ FD closure / Account Closure7. Processing of Salary Uploads8. Custodian for teller box9. Custodian for cheque drop boxes10. Ensure error free transactions of receipts & payments.11. Retail FX transactions processing.12. Vault Custodian13. Ensure highest level of customer service.14. Ensure that outward clearing process is adhered to.15. ATM custodian.16. Identification of counterfeit cash and ensure adherence of process laid down by the bankB. Monitoring:1. Monitor large amount movements and report them as per reporting schedulea. If more than 1cr ensure updation on the portal.2. Identification and Closure of TOD accounts on regular basis3. Identification and Closure of High Cheque return customers beyond the threshold.4. All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed. Such customers to be directed to the BM based on f4 hotkey details. 5. Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc. 6. Archival back-up7. Local stationery management - Proper Reorder levels / Indent security stationery at appropriate reorder levels. 8. Preparation of voucher batch ticket for the day.9. Processing and follow up for admin related bills/ payments10. Periodic exchange of keys lodged with other branch11. Periodic Checking of Vault Register12. Management of clearing/ collection cheques/ FCY cheque collections13. ST35 monitoring.C. Reporting:1. Fortnightly reporting on cash transactions over Rs. 10.00 lacs2. Report for any suspicious transactions (also maintain the AML register)3. FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.4. Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them5. Reporting of fortnightly suspense / TOD and QRS reports and filing them.6. CBDT schedules reporting to WBO before Cut off times.D. Maintenance:1. Filing of MC/ DD stub copies and cancelled instruments2. Managing the returned cheques including proper maintenance of registers and customer intimation.3. Maintenance of counter stock register (DD/MC)4. Maintaining Salary uploads confirmations5. Maintaining Gold Sales Invoice Copies6. Maintaining Backup tapes7. Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.8. Bulk Stock Register Maintenance9. Printing, checking &Filing of EOD reports (BJR/ Instruments issued/ EOD cash position etc.)10. Maintenance of records/ register for host entry GL209 posting.11. Maintenance of Voucher Movement Register12. Coordinate for binding of records/ sending the same to the vendor on regular intervals.13. Ensure correct updation and verification in E-call backE. Customer Service:1. Lobby Management2. Queue handling3. Proper housekeeping, upkeep, etc.4. Ensure quality customer service is delivered5. Escalate irate customers to Teller Authorizer or BM6. Recording complaints as per the specified process7. Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area8. Monitor all complaints received and ensure that complaints are closed within the TAT9. Ensure customer communication on closures10. Check with customers if the process of complaint resolution has been managed well11. Preventive complaint management12. Asking for feedback from customers, who may not be complaining13. Discussing with staff the importance of getting feedback from customers on a regular basis14. Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs15. Ensure Outward remittances and Other Retail Forex transactions are reported to Treasury Mid office within Cutoff time in DealproF. Sales:Generate leads for Banks product with the emphasis on the following:1. Generate Sales References for Liability products2. Generate leads for Credit Cards 3. Penetration of Saving Accounts on non-liability customers4. Ensure that customers opt for and get facilities of CBDT collections5. Cross selling Gold Bars6. Cross selling Forex Plus card and Gift Plus Card 7. Cross sell FX Cash 8. Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds)Skills3. NRI Product and Regulatory Knowledge

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