Quality Analyst

Quality Analyst

Transact BPO Services India Private Limited
Bengaluru / Bangalore
1 - 2 Years
200000 - 300000 INR

Job Description

Job Description:

A Quality Analyst is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interaction.

A Quality Analyst may listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices. Quality analysts basically work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience.

Contact 7892618905/8618547897/9886124461.

Salary Take Home: Rs.15000/- to Rs. 28000/- per month.
Job Location: Bengaluru
Languages: Excellent English, Hindi (Mandatory)
Job Role : Quality Analyst
Experience :6Months – 2 years of experience in relevant filed
Work Timings: Rotational Shifts (Rotational week offs).
Age : 18Years to 34 Years
Role & Responsibilities :

• Monitoring calls
• Assess agent performance
• Monitoring trends
• Technological responsibilities
• Competitor call center analysis
• Design evaluation programs
• Business risk reduction
• The improvement of your overall contact center performance
• The improvement of call, voice, and email quality made by your agents
• A continuous improvement in your contact center’s processes – internal and external
• Reduction of agent attrition
• Highlighting areas of risk within your business
• Identifying and addressing potential customer interaction issues
• Increased customer satisfaction and improved sales closings
Documents required for Interview: Latest Resume

Qualification Required: Any stream Degree or 10 + 2 (PUC) can apply. Having relevant experience is an added advantage.

Transact BPO Services India Private Limited

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