Quality Analyst \ Assistant Manager Operations \ Trainer \ Team Lead

Quality Analyst \ Assistant Manager Operations \ Trainer \ Team Lead

PERTS
5-15 years
500000 - 600000 INR

Job Description

Job Responsibilities-

Ensure successful execution of training needs

Measure program training effectiveness

Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

Send reports/MIS to the Operations team on the progress/pending status of activities

Review content at regular intervals to ensure all updates are incorporated

Participate in Internal & External Calibrations

Manage Knowledge Check for New Hires & Production Staff

Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

About PERTS

MNC BPO

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