Quality Analyst and Trainer

Quality Analyst and Trainer

Aerolith Business Private Limited
1 - 2 Years
220000 - 330000 INR

Job Description

• The QA needs to monitor outbound call responses to assess associates demeanor, customer service performance, and conformity to company policies and procedures.
• Performs call monitoring and provides trend data to site management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Coordinates and facilitates call calibration sessions for Business Associate.
• Provides feedback to call center team leaders and managers.
• Perform other duties as assigned.
• KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED 1-2 years International Call Center Experience.
• Excellent verbal, written and interpersonal communication skills.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Must be self-motivator and self-starter.
• Focus on quality and customer service.
• Exceptional listening and analytical skills.
• Solid time management skills.
• Must be able to effectively deal with people at all levels inside and outside of the Company.
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)
• Training new candidate for projects and also verifying leads when needed.
• Ensure new hires take on basic sales training courses, including communication and process training.
• Maintain updated records of training curricula and material
1. Cab Drop Facility or Convenience provided
2. Meal Facility Provided
Working Days- 5 days, Saturday Sunday fixed off but month's 1st Saturday is working.
Hiring Process: Face to Face Interview

Aerolith Business Pvt. Ltd. Drive For International Voice Process @ Noida.

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