Quality Analysis

Quality Analysis

Conneqt Business Solutions Limited
Hyderabad / Secunderabad
2 - 4 Years
Not Specified

Job Description

Roles and Responsibilities
Gives constructive feedback to associates and derive action plan
Understands process/function goals and help the team to achieve them
Completing Call Monitoring and Feedbacks as per SLA or Internally defined
Conducting Calibration Sessions and initiating Action Plans for reducing Variance
Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project
Ability to coach associates and peers on Quality tools pertaining to the project
Is able to understand the impact of individual performance to meet / improve own targets
Coordinating with the client on process related issues & updates
Ensure Adherence To Process Quality SLA's
Listens & clearly presents information
Presents appropriate information in a clear and concise manner, both orally and in writing.
Takes others perspectives into account when communicating, negotiating or presenting arguments
Adapts communication style to suit others
Demonstrates high levels of integrity and personal standards in all work related situations
Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
Should have data analytical ability

conneqt business solutions ltd

About Recruiter

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Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Service

level Hiring For: Junior Level, Mid Level, High Level

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