Pune calls For Lead - Tech Support Professionals (SFB) - International

Pune calls For Lead - Tech Support Professionals (SFB) - International

2COMS Consulting Private Limited
Pune
2 - 7 Years
1000000 - 1200000 INR

Job Description


Hi All,
We are hiring for one of our leading ITES / BPO MNC. PFB the job details.
Job Title : Tech Lead - SFB Online / Teams (Skype For Business)
Job Location : Pune
Exp : 2 - 3 yrs
Qua : Must be a Graduate
Team Mgmt Exp : At least 1 yr
Shift : 24 x 7 (5 Days working)

** Need International Voice Tech Support Exp
** Need Good Communication (both Verbal & Written)
** Need Exp in SFB (Skype For Business) Hybrid - deployment and troubleshooting .
** Need Exp in Lync (SFB)2010 /2013/2015/2019 - identification, navigation, configuration and troubleshooting.
** Expertise on Microsoft Teams . Migrating users from SFB on premises to Teams .
** Microsoft Office 365

Responsibilities :

Inbound and Outbound Technical Customer Support.
1. Identification and troubleshooting of SIP Log analysis, Turn Stun ICE, SFB Hybrid, Enterprise Voice Routing, Media Flow, Direct Routing and Telephony
2. Operating system identification, navigation, configuration and
troubleshooting.
3. Lync (SFB)2010 /2013/2015/2019 identification, navigation, configuration and troubleshooting.
4. Good understanding of SFB hybrid deployment and troubleshooting .
5. Expertise on Microsoft Teams .Migrating users from SFB onprem to Teams .
6. Understanding of Call que and Auto Attendant .
7. Knowledge of log analysis : Ucapi , ETL , SBC , Polycom , CCE. Office 365 product/application identification, navigation, configuration and troubleshooting.
8. Internet, networking, domains, active directory, Teams, etc.
9. Security and Compliance in Office 365.
Interested candidates please share across your updated resume to [HIDDEN TEXT] / call @ 09836864124
Regards,
Nirmegha.

Reputed Org. with PAN India presence

Similar Jobs

People Also Considered

Career Advice to Find Better