PSIIT HIRING FOR THE ROLE OF TECHNICAL SUPPORT-GURGAON/ NOIDA

PSIIT HIRING FOR THE ROLE OF TECHNICAL SUPPORT-GURGAON/ NOIDA

Star Tech
0-1 years
380000 - 459999 INR

Job Description

Job description
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Job description:

Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.
SALARY 25.5K-35K+INCENTIVES+CABS+MEAL
SHIFT: 24*7
FOR INTERVIEW CALL HR NAMITA DAS-7703989753

About Star Tech

PSIIT TECHNOLOGIES

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