Project Program Management Advisor

Project Program Management Advisor

NTT Data
Not Specified
Not Specified

Job Description


Req ID: 130090
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Project Program Management Advisor to join our team in Gurgaon, Haryna (IN-HR), India (IN).
  • Service Desk Manager will be responsible for overall Services and Point of contact for team & users for escalation & operational work
  • Front face to end user for any operational issues.
  • Responsible to inform critical communication to project manager.
  • During Critical Incident he has to own & resolve the issue along with location team.
  • Implementation of agreed processes and improvements
  • Reporting
  • Provide technical direction and control to project personnel and provide a framework for communications, reporting, procedural and contractual activities.
  • Acting as a primary interface to customer for all matters that can affect baseline, deliverables, schedule and cost of the service project.
  • Maintaining project communication through program manager.
  • Providing documentation and adhering to procedural standards
  • Preparing a phased service management plan for performance of service
  • Defining, along with the customer a problem management process to address issues concerning frequently reported incidents.
  • Managing documentation and deliverables
  • Measuring, evaluating and reporting progress against the project.
  • Conducting regularly scheduled project status meetings & resolving deviations.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Ensure resource availability and allocation
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Ensure all agreed process in ITSM Tools should be configured & work properly

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About NTT Data

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com f or assistance.

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