Program Director

Program Director

10-13 years
Not Specified

Job Description

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We enable people and organizations by radically simplifying IT with multi-cloud, app modernization, digital workspaces, virtual cloud networks and security as fundamental technology platforms. Join our community - instigators of innovation and transformers of technology - as we envision and create what's next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. We are passionately driven to make an impact while contributing back to the community. Learn more at today
Job Family: Professional Services, India
Job Title: Program Director
Remuneration: Bonus Plan
Reports to: Director, Professional Services - Delivery
Based in: Mumbai, India
Why Choose VMware
VMware streamlines the journey for organizations to become digital businesses that deliver better experiences to their customers and empower employees to do their best work. All through our solutions across compute, cloud, networking and security, and digital workspace.
Since our founding in 1998, our employees and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries-from Banking, Healthcare, and Government to Retail, Telecommunications, Manufacturing, and Transportation.
Every day, we work to solve our customers toughest challenges through disruptive technologies like edge computing, artificial intelligence, blockchain, machine learning, Kubernetes and more-to define the digital foundation that will accelerate the next wave of innovation.
Read more about us here :
Key characteristics:
  • Experienced in providing leadership during both Pre and Post-Sales in complex customer environments
  • Focussed on ‘value creation through enabling change for customers
  • Able to identify, develop and help close opportunities ($5M+) to commence and/or extend customer programs
  • Being able to demonstrate, as a key aspect of leading change, stakeholder management through:
    • Successful assist in the sale of large IT programs
    • Successful delivery of complex programs
    • use of appropriate Governance methodologies/techniques during both sales and delivery.
    • the appropriate use communication channels
    • management of delivery quality assurance
  • Held a senior leadership role with experience of working with C-Level executives. Ability to challenge though coaching, tailoring and steering to positive outcomes various situations.
  • Demonstrated leadership and SME / vertical expertise (10+years) working with:
    • Large national or multinational's
    • National FMCG
    • Banking & Finance
    • Government and/or Defence institutions
  • Strong business acumen, IT knowledge
  • Problem solver, self-starter with customer success focus

Business Summary:
The Program Director (PD) is a senior role within Professional Services with accountability for assisting customers to realize the value of adopting and consuming VMware solutions. The PD works with a customer to shape and lead transformational programs and is accountable to the customer and VMware for the business outcomes.
The PD is a trusted advisor, customer advocate, and critical contact to the senior level of customer and VMware leadership. The PD also needs to be a proven leader with strong client relationship, consulting, and program management skills. As a VMware PD you will be working at C-Level and have a successful track record of supporting business development, client-side delivery, benefit realization, staff development and team management.
The PD is expected to also create a sustainable client governance model and cadence, designed to showcase VMware's value beyond the program's end-date. This includes establishing regular forums that showcases the breadth of the VMware team across operations, innovation, and program management.
Job Role & Responsibility:
  • Exude gravitas and provide Executive presence, alignment, leadership, communications, working directly with C-Level client sponsor and VMW leadership.
  • Internal VMware executive-level communication, governance and escalation
  • Strong Team player mindset with strong matrix pursuit team experience
  • Active member of the account leadership and governance team
  • Works with VMware extended account team, professional services sales and customer teams to shape and agree the programs and deliverables necessary to deliver or build towards achievement of the Transformation and/or Program Objectives
  • Accountable for a portfolio of services business ensuring the successful delivery of defined outcomes/benefits with high customer satisfaction
  • Lead and drive escalations and communications, collaborating with internal VMware teams to provide resolution
  • Post-sales program ownership, monitoring, governance & reporting
  • Own the Program/Portfolio level Risk & Issue identification together with the associated mitigation & management strategies.
  • Joint accountability with Enterprise Sales and Professional Services for customer satisfaction
  • Orchestrate internal VMware teams to increase visibility, collaboration, and alignment with customer needs
  • Lead programme delivery changes and support professional services sales team to implement contractual changes if needed
  • Work with professional services sales team to ensure statements of work are in line with customers business objectives
  • Work in partnership with the professional services sales team to direct the ongoing opportunity pipeline and to ensure VMware solutions and proposals are aligned with the transformation objectives of the customer.
  • Proactively develop new programs to support the strategic direction of the customer.
  • Creating and managing long-term goals for customer programs.
  • Provide input and review of SoWs

Success Criteria:
  • Assist customer executive sponsor to define the expected business outcomes from VMware's software and services solutions.
  • Identify and develop new opportunities to extend the program where VMW can add customer value
  • Achieve organisational success metrics (e.g. CSAT, Revenue, Margin) - Customer and VMW
  • Successful Stakeholder management - escalation management / avoidance
  • Quality Assurance

Required Experience:
  • Demonstrated track record in achieving sales targets in complex customers.
  • Excellent communication skills with VMW and customer stakeholders and at all levels of management.
  • Demonstrated Consulting and Transformation experience driving change within the IT Industry and cloud / infrastructure domains
  • Experience in large Portfolio and Program management, including the successful delivery of global change programs in complex customer environments
  • Proven record of driving issues to resolution with great customer satisfaction
  • Ability to manage multiple programs and deadlines simultaneously, ideally across countries, cultures and time zones
  • Strong interpersonal relationship building skills working at C-Level
  • Willing to be a hands-on contributor and a proactive team player
  • Great presentation skills and convincing communicator
  • Experience within a senior consulting role influencing and advising customers
  • Business Management and P&L Management experience
  • Demonstrated personal contacts network in vertical specialization

  • Industry Certifications
  • 10+ years of Senior Management experience selling and/or delivering significant change/transformation
  • Experience in change management, decision making, planning, and process improvement/business transformation.

Highly Desirable:
  • Bachelor Degree in Business Management, Computer Science or similar related field.
  • Masters of Business or similar advanced degree qualification preferred

Joining the Team
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
We'd love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via
  • E X E C U T I O N: Do It Together

We debate, discuss, and then get things done as One VMware. We check our egos at the door and work together without compromising impact, quality or efficiency.
  • P A S S I O N: Challenge the Status Quo

We are fueled by curiosity and the pursuit of the seemingly impossible to continuously make things better for our customers, products and each other.
  • I N T E G R I T Y: Build Trust

We say what we do then do what we say. We build and nurture relationships with one another, our customers, partners, shareholders, and community without taking anything for granted.
  • C U S T O M E R S: Make It Possible

Our customers are core to our mission. We empower our customers by freeing them from constraints so they can meet their toughest technological challenges. We succeed when they succeed.
  • C O M M U N I T Y: Give More

We are all connected. We approach each other with open minds and humble hearts. We serve by dedicating our time, talent, and energy, creating a thriving community together.
VMware's Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and you'll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the world's biggest brands do business. Where will your impact be made
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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