Production Support Analyst

Production Support Analyst

Talent Corner Hr Services Private Limited
Chennai Mumbai
5 - 7 Years
Not Specified

Job Description


Job Description :
Job Description
Provide technical and application support to the 24x7 operation (on a rota basis) of the production environment ensuring that Service Delivery meets the required standard.
Deliver professional 2nd-3rd line application support for middle-ware and integration systems, performing in-depth root cause analysis or request fulfillment
Drive excellence in application monitoring, log mining and performance tuning.
Identify opportunities for more effective use of resource across the operations, 2nd Line and 3rd line support teams through co-operation, knowledge sharing, optimum allocation of tasks
Produce high quality support documentation and diagrams on collaborative platforms e.g. Wiki
Investigate and prioritize requests for support raised by business users.
Investigate root cause and impact of incidents and escalate to 3rd line support and management where appropriate.

Talent Corner HR Services Pvt Ltd Talent Corner is a professional human resource organization providing innovative recruitment services for the corporate world. We are recognized as one of India’s leading HR management consultants headquartered in Mumbai, India exceeding 17 years.

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