Product Support Representative

Product Support Representative

FIS Global Business Solutions India Private Limited
Mohali India
2-5 years
Not Specified

Job Description


Job Description :
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Commerce/Business
Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you\u2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role is a part of our project Cardpro \u2013 Product Support Team.
What you bring:
  • 2+ Years of experience in IT Industry.
  • Prior banking or finance related experiences a plus; personal banking experience preferred
    Documents client information and recurring technical issues to support product quality programs and product development.
  • Knowledge of FIS products and services.
  • Strong analytical skills.
  • Knowledge in programming, business analysis or implementation of software product.
  • Organizational and time management skills required.
  • Self-starter with proven ability to work independently.
  • Extremely comfortable working with computers and a variety of applications.
  • Excellent oral and written communications skills.

What you will be doing:
  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
  • Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

Added bonus if you have:
  • Knowledge ofFIS\u2019 products and services
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios

What we offer you
  • An exciting opportunity be a part ofWorld\u2019s Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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