Product Support Engineer

Product Support Engineer

Motorola
0-2 years
Not Specified

Job Description


Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
Customer Support Organization which provides support in LTE and 5G solutions
Job Description

Product Support Engineer required in our Customer Support Organization who
can contribute in technical support of our LTE and 5G solutions, with high focus on customer satisfaction. This will require one's ability to understand and
troubleshoot various network problems using variety of tools and effectively
utilize analytical and core networking skills to solve problems.
Basic Requirements

Experience Required:
0-2 years
Primary Skills:
Excellent verbal and written communication, interpersonal, presentation and customer handling skills.
Candidate should have fundamental core networking skills, with basic knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
Ability to learn quickly and adapt to new product support as organization evolves.
Ability to multitask and prioritize work effectively with proven analytical skills.
Additional Skills(Preferred):
0-2 years of experience in automated/manual testing/integration in the field of computer networking is plus.
Ability to write test automation scripts would be an added advantage.
Hands on experience with Linux, Cloud systems, APIs, Application and Database systems.
Good understanding of complete software delivery cycle(worked with ticketing system, escalation management and building knowledge base for customer support organization)
Eligibility:
B.Tech / M.Tech / M.Sc (Computer Science/Information Technology/Electronics & Communication)
Travel Requirements
None
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
Yes

About Motorola

MOTOROLA SOLUTIONS OVERVIEW Motorola Solutions is a global leader in public safety and enterprise security. Our solutions in land mobile radio mission-critical communications, video security & access control and command center software, bolstered by managed & support services, create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure. Our 18,000 employees around the world innovate to make the world a better place and are fueled by our shared purpose to 'help people be their best in the moments that matter.' We foster a culture of inclusion, equity and diversity of thought with the belief that the next big idea can come from anyone, anywhere at any time. What you do here matters for our customers and communities around the world. L earn how you can make a difference at www.motorolasolutions.com . If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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