Product Support Engineer

Product Support Engineer

Agile English India Private Limited
Chennai
2 - 6 Years
Not Specified

Job Description

Key responsibilities:
- Capability to analyze, update and release small change requests that are required by customer, field.
- Good understanding of systems and domain to be able to do a first analysis of any support issue.
- Understanding of versioning, version control, patch releases.
- Receive incoming support tickets from field staff and provide support by advising / directing people.
- Communication with diverse field personnel to gather information on the support requests.
- High degree of commitment towards work that will help ensure timely resolution of support tickets used.
Key skills:
- 1 - 4 years of related professional experience.
- Bachelor’s degree or higher from an accredited university.
- Proven technical skills in SQL Server and APIs.
- Troubleshooting skills.
- Prioritize and manage several open issues at one time.
- Ensure all issues are properly logged/ documented and escalated internally.
- Good communication skills to be able to speak to customer, field personnel and explain the issues.
- Domain exposure to education or related large systems as well as experience in development / testing roles would be a plus.
- Strong data gathering and analytical skills
- Demonstrated ability to learn quickly, be a team player, and manage change effectively
- Ability to work with multiple teams to get the issues sorted out.
- Problem-solving skills, with a demonstrated ability to identify and solve issues quickly

Learnship GlobalEnglish is a global technology company that delivers products and services that remove the language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st-century economy. We blend the latest technology innovations with research on how adults effectively acquire language. Our AI- & human-powered products and services produce immediate productivity and performance gains through formal and informal learning and on-demand performance support. At Learnship GlobalEnglish we believe success should be driven by ability and ambition, not bias or birth right. English has become the language of global business.
To be successful within one of our Fortune 2000 customers’ organizations, a Learnship GlobalEnglish program requires well-coordinated promotion, smooth onboarding, ongoing motivation, and impactful reporting. Delivering such a program efficiently and effectively, at minimal cost and maximal impact, is the key to program success.

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