Product Specialist

Product Specialist

HR Dynamics
Chennai
3 - 8 Years
Not Specified

Job Description

2. Job Title:- Product Specialist
Core Responsibilities
• Troubleshooting, understanding, documenting and resolving issues in complex customer environments
• Stay up to date with and monitor numerous active support tickets at once, identifying risks and escalating them as necessary
• Running, implementing and supporting complex systems driving revenue-generating and cost-saving processes thorough and detailed approach
• Create & maintain clear & accurate client configuration documentation
• Maintain complete documentations for all product related activities
• Run regular scheduled technical reviews of support requests with partners and direct clients
• Attend team meetings to share knowledge and ideas, provide progress reporting and collaborate on troubleshooting issues
• Provide clear, concise and timely updates to high priority and escalated issues
• Liaise with Development and Consulting teams where a support request requires a software change or SME knowledge, agreeing timescales for resolution and communicating that back to the client
• Provide out of hours support via on on-call Rota
• Be flexible and able to provide extended hours cover when necessary
Skills & Requirements
• Good experience in Technical product support, preferably on Web Analytics products (Google Analytics, Web trends, Omniture. etc)
• Exposure on Web development (Java, dot net, Java Scripts, JSON objects, Regular expression)
• Knowledge on Database concepts & using SQL
• Preferred: Linux experience, Network concepts
• Fluent in English language both written and verbal
• Understanding and experience of working in secure environments under ISO27001 or equivalent
• Understanding and experience of working under ITIL framework
• A rounded individual who is passionate about technology with a willingness to learn and work with unfamiliar technologies
• Adaptable, working as part of a supportive, well established team but is also self-sufficient and organised, with meticulous attention to detail
• The ability to work effectively and efficiently when under pressure.
• Cultural awareness when dealing with colleagues and global customers
Send Cv : [Confidential Information] or call/whtsup – 0091 7400407424

About HR Dynamics

HR Dynamics is a leading and well reputed Human Resourcing and Talent Acquisition Organization registered with Ministry of Overseas Indian Affairs, Govt. of India. Our Organization is preferred recruitment partner of many internationally reputed MNCs and is proud of maintaining a very healthy and long term relationship with the clients.
website: www.hrdynamicsworld.com

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