Product Expert - Veeva Quality

Product Expert - Veeva Quality

GlaxoSmithKline Pte Ltd
Bengaluru / Bangalore India
2-5 years
Not Specified

Job Description

Job Description :
GSK is one of the world’s foremost pharmaceutical and healthcare companies, and we are proud to be part of an industry that improves the lives of others. We are embarking on a significant transformation journey that will support GSK in becoming a top-quartile data-enabled organization.
This is an exciting time to join GSK. The world of global applications & development is changing. You will be part of a team that is building a robust GA&D framework and service, that will allow GSK to drive higher value by placing data at the core of their strategic and operational decisions. We will be embracing new technology that will improve the development, manufacture, and distribution of GSK’s vital products to patients and consumers around the world.
This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following.
  • GA&D Veeva Vault Product team will be key to the successful running of Veeva Quality suite, including Veeva QualityDocs as new enterprise-controlled document management system and Veeva QMS as the replacement Quality Workflow system
  • Provide Veeva Quality Vault Subject Matter Expertise
  • Responsible for advanced Quality Vault configuration for both document and data management
  • System administration for the Quality suite, including QualityDocs and QMS
    • Respond to issues, escalations, and inquiries related to the technology.
  • Coordinate with the vendor for product releases, lead internal review of changes and utilize change control process to implement changes, as agreed. Champion configuration change requests on lifecycles, workflows, security settings, objects, document types/subtypes, etc.
  • Responsible for Change Management of Veeva Quality Vaults, including company communications of updates, changes, new functionality. Including full documentation of required changes and raising of changes via ServiceNow for appropriate approvals.
  • Work with super users to streamline legacy processes using Veeva functionality and drive user efficiency
  • Assist with internal and external audits and inspections
  • Ensure procedures and work instructions relating to Quality Vaults remain current
  • Create and configure custom reports, dashboards, users/groups, lifecycles, workflows, and other features
  • Advanced technical knowledge of quality systems – Veeva QMS
  • Expertise in the life sciences industry, especially regarding business processes and technology landscapes
  • Strong consultative skills, including directing complex projects, working with cross-functional teams, managing customer expectations, and helping to drive best practices
  • Ensure that the GSK Standard Processes are applied and adhered to including embedding and adopting standard ways of working in accordance with Quality Risk and Compliance and Validation policies.
  • Carry out Veeva Vault Configuration changes that support change in business processes or as improvement opportunities
  • Support team capabilities to adapt to agile ways of working. Embed DevOps and Product Management processes in delivery – ensure usability is front of mind in Tech Product development.
  • Support management and remediation of any audit or compliance findings per GSK standards (Sarbox, WADs, Security, GxP, etc) and execution of routine testing of agreed IT Continuity Plans.
  • Support testing and validation activities
  • Lead or provide input to risk management activities

We are looking for a Product Expert – Veeva Quality Vaults and if you have these skills, we would like to speak to you.
  • 2+ year of Veeva Vault Quality experience and particularly desirable is QMS experience
  • Ideally a Veeva Vault QMS implementation project completed in a configuration specialist type capacity and ideally with agile experience
  • Provide Product expertise in Veeva Quality suite as a certified Vault platform administrator and QMS system administrator and configuration specialists.
  • support backlog prioritization processes
  • Make configuration changes for QMS and QualityDocs per agreed priority backlog items
  • Take part in impact assessment activities, reviewing proposed changes and ensuring impact understood across QMS and QualityDocs
  • Deliver product enhancements through agreed backlog process to ensure QualityDocs evolves to meet business needs
  • Ensure Quality Vaults remains compliant as a Validated Solution through supporting testing and re-validation efforts
  • Close collaboration with Veeva Enterprise Managed Services on product features
  • Close collaboration with QMS Business resources across Pharma Supply Chain, R&D, Vaccines and the GSK Support Functions.
  • Matrix working across tech with other Vault product teams
  • Matrix working across enterprise with Business representatives across Pharma Supply Chains, R&D, Global Ethics & Compliance
  • Ability to influence tech groups as part of Cross-Vault technical workstreams, Cross-Vault service workstreams and change teams
  • Clear communicator both internally and externally with vendor team (Veeva) and migration partners.

Other Vault System Administrator activities (including but not limited to – access provisioning, group management)
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance and trust
Our goalis to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
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