Process Trainer

Process Trainer

Company Name Confidential
2-5 years
360000 - 420000 INR

Job Description

1. To train the new recruits on product & process/soft skills and bring them up to the expected benchmark, before they hit the floor.
2. Ensuring Improvement of Quality Scores of Employees
3. Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
4. Responsible for the certification of the new hire trainings at the respective center
5. Responsible to increase training through put for the respective batch.
6. Conducting Knowledge Assessment Test on timely basis.
7. Prepares new sales representatives by conducting orientation to sales process.
8. Developing individual coaching plans, providing resources and assistance.

About Recruiter




Active jobs

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Service

level Hiring For: Junior Level, Mid Level, High Level

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