Process Specialist - Customer Service Representative

Process Specialist - Customer Service Representative

Infosys BPM Limited
Not Specified
Not Specified

Job Description


Job Description :

Responsibilities
Excellent communication skills â€' C1 equivalent proficiency Displays excellent customer service skills and capabilities Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries. Maintain response and resolution speed as defined by SLOs Keep high customer satisfaction scores and follow quality standards in 90% of cases. Use existing knowledge base to provide a customer facing root cause assessment. Provide customer facing bug progress summary using available tools and platforms. Handle escalations raised by customers and partners. Handle consults from the lower tier to assist in case resolution Good presentation and client Interfacing skills Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects Confidently communicates current performance and improvement ideas with client
Preferred Skills:
Customer Service->Technical Voice

Job Details

Employment Types:

Industry:

ITES / BPO

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.

Job Source : career.infosys.com

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