Process Lead / Process Leader/ Team Lead / Team Leader / sales / business development / marketing

Process Lead / Process Leader/ Team Lead / Team Leader / sales / business development / marketing

Erfolg
3-8 years
300000 - 400000 INR

Job Description

-  Managing the productivity and performance for self and team members on daily, weekly and monthly basis and reporting the same to relevant stake holders. 
- Ensuring client deliverables are met on weekly, monthly and quarterly basis and quality of the deliverables is as per expectation. 
-  Inducting and training team members for the process, regular updates and training to be provided (not limited to product training, mock calls excel sheet maintenance, call disposition management, etc) 
- Understanding the product, process, deliverables, measurement criteria, from the Operations Manager in depth.  
 - Sharing MIS reports with Operations Manager, HR team, keeping the reporting manager on updated on team's productivity and interaction with clients.  
-  Preparing training documents not limited to product notes, FAQ's, call script, etc and databases, ensuring database is always updated and relevant to the process 
-  Client interaction in terms of submission of leads, updates on leads submitted, sharing regular MIS reports as specified, etc. 
-  Verification of leads identified by the team members and maintaining the health quality of the leads submitted to the client
-  Complete lead management cycle of the process 

About Erfolg

Erfolg is a marketing services organisation that is involved in various b2b marketing activities like tele-marketing, closure tracking, digital marketing, data management, e-Commerce services like seller acquisition and product cataloguing, audience generation for seminars or webinars, events, marketing fulfilment, etc.   We work as extended teams to our clients marketing teams and we are well established and known in our industry in terms of our deliverables.  

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Functions : Customer Service/Call Centre/BPO, Sales/Business Development

Industries : Banking/Accounting/Financial Services, Insurance, ITES/BPO, Recruitment/Staffing/RPO

Skills/Roles I hire for: Customer Service, Callcentre, Bpo, Insurance, B2b, Marketing, Business Development, Sales, Ecommerce

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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