Process Developer - Travel Claims

Process Developer - Travel Claims

Not Specified
Not Specified

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Process Developer, Travel Claims Assistance
  • Examine travel documents, medical treatment records, medical bills, etc. to determine claim denial, settlement, or review
  • Compare data on the claim form with the protection plan to ascertain the completeness and validity of the claim
  • Examines claim form and other records to confirm coverage
  • Proactively works to resolve the claim as expeditiously as possible
  • Reviews and analyzes detailed medical records
  • Calculates reimbursement of benefits according to the schedule of coverage
  • Accurately interpret and compile information from a variety of sources and systems
  • Incrementally increase productivity without jeopardizing quality.
  • Provide recommendation post assessing a claim for payment, denial or incomplete information
  • Ability to work in ambiguous situations, to be able to join the dots while evaluating a claim, if required be proactive in searching the web for obtaining more clarity on claims information e.g., medical terms, conditions, etc.
  • Handle varied volumes of workloads and reach targets and deadlines on a timely basis
  • Comprehension, decision making, multi-tasking, strong written communication and customer service skill/attitude to clearly articulate the resolution
  • Responsible for handling varied volumes of workloads and reaching targets and deadlines on a timely basis
  • Works on special projects and tasks as assigned
  • Ensure that turnaround time and quality of the work meets Company service standards
  • Display energy and enthusiasm in approaching the job
  • Other duties as assigned
Minimum qualifications / skills
  • Relevant work experience in US Travel claims processing
  • Any graduate except technical
Preferred qualifications/skills
  • US Travel claim Insurance experience preferred
  • Medical claim specialists/examiner experience preferred
  • Reviews and analyses detailed medical records for accuracy and completeness
  • Good knowledge of US travel claims processing/travel industry for experienced candidates & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc.
  • Writes clearly, concisely, and effectively
  • Computer literate
  • Good comprehensive and decision-making skills
  • Proficient in the English language - both written and verbal
  • Detail-oriented
  • Ability to multi-task. Manages time effectively

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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