Process Developer - Training Shared Services Centre

Process Developer - Training Shared Services Centre

Genpact
Not Specified
Not Specified

Job Description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role of Process Developer, Training Shared Services Centre (TSSC) !
Responsibilities
. Uploading Learning paths and Process Knowledge Tests on iLearn with 100% Accuracy and within TAT (3 business days)
. Training Assignments and tracking - Certification tracking, pulling out reports, Creating events, sessions and curriculums on the tool. Attaching feedbacks to surveys, rolling out surveys, reporting the survey results. Reporting New Hire status, Tracking progress on iLearn.
. Addressing queries related to LP/PKT uploads
Qualifications we seek in you!
Minimum qualifications
. Graduation from a recognized university
. Excellent communication skills - spoken as well as written English
. Working knowledge of Advance Excel (Vlookup, Hlookup, Pivot Table, Sumifs, Countifs, Conditional Formatting, Filter,Macro, Advanced Excel, MIS Reports ,Power Point)
. Strong Customer handling skills
. Experience in BPO customer interaction environment
. Exposure to a Learning Management tool
. Good knowledge of Powerpoint & Word
Preferred qualifications
. Good customer orientation, works with minimal supervision, demonstrates strong organizational skills and can multi-task in a fast-paced environment
. Attention to detail
. Email Etiquette
. Excellent written communication skills
. Strong multi-tasking and time management skills
. Ability to work independently
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

Job Source : www.genpact.com

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