Process Developer-Billing

Process Developer-Billing

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Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role of PD, Order Management & Billing Specialist!
In this role, The Senior Order Management Billing Specialist will provide high-level operational support to the Sales teams. Main responsibilities are to work closely with the Sales Support and Purchasing Teams to upload priority and complex orders into SAP, manage backorder reports, sales order management, forecast management and assist with client queries and escalation management. Additional duties are (but are not limited to): assist the Order & Billing Manager with workflow management, cross-training, system testing, work instruction review, and special projects as directed.
. Accurately upload priority and complex client Purchase Orders ensuring all details are matching between client PO and internal sales order.
. Escalate & expedite urgent orders with Purchasing Team and Sales/Project Teams to ensure delivery time frames are met.
. Work with Purchasing Team to ensure order issues are resolved efficiently and professionally.
. Ensure all vendor requirements are met before order upload to enable the order to be processed by the vendor correctly the first time.
. Manage all aspects of the Sales Order Cycle. This includes monitoring ETA's against client and project schedules, manage stock on hand, order amendments, sourcing alternate suppliers, releasing product deliveries, coordinating project hardware billings, sourcing proof of delivery confirmation, and forecasting.
. Liaise with clients and any relevant internal staff to carry out logistical functions for project sales orders, includes raising staging requests, internal stock transfers, deliveries and handling of third-party stock, forward stock movements to vendors in advance, and provide advanced notification for all equipment to be staged.
. Stand in as ‘second in charge in the absence of the Order & Billing manager.
. Assist with End Period co-ordination activities (end of month, quarterly, year)
. Assist with distribution of daily workflow activities
. Assist team members with escalations and problem resolution as required
Qualifications we seek in you!
Minimum qualifications
. Experience in End-to-End complex order processing in a B2B sales environment.
. Ability to work under pressure and manage competing priorities.
. Strong attention to detail.
. Strong stakeholder management and communication skills.
. Proficiency in Microsoft Excel, Word.
Preferred Qualifications/Skills
. Experience with SAP or Salesforce will be highly regarded.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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