With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here! Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting Applications for Accounts Payable - Helpdesk with English
The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. Accounts Payable Associates are ultimately responsible for ensuring vendors are paid within contractual terms that invoices are processed accurately and paid with appropriate approvals and support. AP Associates will also oversee the travel and expense program to ensure that reimbursements adhere to company policy, paid timely and processed accurately.
Provide expert guidance to end-users on PR, PO, AP & VMD process as well as 'How To' type help requests
Provide assistance to customer's end-users on PR, PO, AP & VMD process issues and 'stuck' transactions
Provide e-mail and chat support in the agreed areas with English language.
Redirect queries received but not in scope of helpdesk to other support areas according to agreed procedures (which may in some cases require the helpdesk to raise a technical ticket).
Manage in-scope queries through to resolution and update the ticketing system throughout.
Find opportunities for efficiency improvements of helpdesk processes including LEAN methodology and automation where feasible.
Recommend target updates to training or help materials and new training requirements based on high frequency calls to helpdesk (type of call, business areas etc.) with the aim of reducing helpdesk calls and increasing the percentage of self-service.
Maintain helpdesk scripts and standard operating procedures for team to ensure up to date with the latest service requirements and any tool changes/enhancements.
. Very good written and verbal English language skills.
. Should have good attention to details and self-discipline, possessing the ability to connect the dots.
. Demonstrated intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes.
. Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense).
. Interpersonal skills and the capacity to work independently and with a team.
. Previous experience in the AP and query resolution/ Helpdesk fields represents an advantage for future applicants.
What can we offer
. Attractive salary
. Stable job offers - employment contract
. Work in a multicultural and diverse environment with employees from over 30 countries
. Genpact supports professional trainings and great career development opportunities
. Free access to our award-winning learning platform
. Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.