Process Associate - Order Management

Process Associate - Order Management

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Not Specified

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of PA, Order Management
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas of Order Management.
. Responsible for actioning Customer Orders after doing all cross checks
. Strictly follow SOP & adhere to frequent changes
. Ready to take extra initiatives within team
. Strong hold of minute changes in process
. Maintain a thorough understanding of client process and policies
. Respond to customer query through email, calls
. Provide excellent customer service to our customers
. Responsible to demonstrate capacity for critical thinking and analysis.
. Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
. Candidate should be comfortable with 24*7 shift timings (Including weekend working)
Minimum qualifications
. Any graduate degree or equivalent with a strong academic record
Preferred qualifications
. Previous experience in Order Entry is preferred
. Effective probing skills and analyzing / understanding skills
. Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
. Must be able to work on a flexible schedule (including weekend shift)
. Must be able to take split offs
. Strong attention to minute detail
. Quick Learner & Ready to adapt quick changes
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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