Process Associate, Non-Voice Customer Care

Process Associate, Non-Voice Customer Care

Genpact India Private Limited

Job Description

Experience: 0 to 5yrs
Location - Hyderabad

With a start-up spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of Process Associate, Non-Voice Customer Care

We are looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

-Provide resolution to maintain standards of quality
-Recognize trends and patterns and raise issues timely
-Provide insights to help improve the support to the users
-Maintain a thorough understanding of process and policies
-Provide excellent customer service to our customers

Qualifications we seek in you-
Minimum qualifications
-Any Graduate (PG an added advantage)
-Freshers are eligible
-Able to Read, Write & Speak in (English + Bengali), (English + Hindi).

Preferred qualifications
-Effective probing skills and analysing / understanding skills
-Problem solving skills with customer centric approach
-Must be able to work in rotational shifts ( 24*7 Shifts )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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