Process Associate - Customer Service

Process Associate - Customer Service

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Not Specified

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for

We are inviting applications for the role of PA, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.


. Respond to customer queries and customers concern

. Provide support for data collection to enable Recovery of the account for end user.

. Maintain a deep understanding of client process and policies

. Reproduce customer issues and escalate product bugs

. Provide excellent customer service to our customers

. You should be responsible to exhibit capacity for critical thinking and analysis.

. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

. Graduate (Any Discipline)

. Freshers are eligible

Preferred qualifications

. Previous experience in a customer service role chat/email/voice

. Effective probing skills and analyzing / understanding skills

. Analytical skills with customer centric approach

. Excellent proficiency with written English and with neutral English accent

. You should be able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

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