Process Associate - Claims(Voice)

Process Associate - Claims(Voice)

Genpact
Not Specified
Not Specified

Job Description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Process Associate - Voice + Claims
Responsibilities:
  • Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
  • Prioritize transactions according to detailed guidelines to meet SLA
  • Plans and prioritizes tasks and work responsibilities to achieve objectives
  • Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
  • Assist with/perform other team tasks as the need arises.
  • Ability to accurately interpret and compile information from a variety of sources and systems
  • Ensure that turnaround time and quality of the work meets Company service standards
  • Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
  • Handle own work in process and support team efforts to ensure that individual, team goals are met.
  • Maintain key records like working files, email for reference and audit purpose
  • Handle basic day to day requirements of excel
Qualifications:
  • Graduation in any stream except B.Tech and Technical Graduation & Law
Essential skills:
  • Proven experience in international calling, good to have health/disability insurance.
  • Understanding of HIPAA (PHI/PII)
  • Excellent English Communication (Both written & verbal)
  • Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
  • Displays energy and passion in approaching the job
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  • Ready to work on stretched working hours
  • Ability to independently get along with internal and external customers
  • Customer service focus!
  • Basic Computer knowledge along with typing speed of 40 words/minute
  • Insurance knowledge!
  • Experience towards direct calling to Insured/ providers/facility
  • Calling skills with TX 70

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

Job Source : www.genpact.com

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