Process Agent

Process Agent

Not Specified
Not Specified

Job Description

. Create, maintain (modify, convert, extend, block, delete) and administer data for one of the following processes: Cash & Bank, Purchase to Pay, Contract Administration, Master Data, Billing, Back Reporting, Reporting. Or any other processes being part of the SSC scope.
. Ensure the data input is correctly completed
. Execute the requester data entry or modification received from the Front Officer and upon approval from the Process Manager.
. Contact the unit front officer for information when required.
. Execution of process documentation
. Registration and processing of Incoming & Outgoing documents on time
. Daily reconciliation and corrective actions, if needed.
. Contact Local Front officer for additional documentation
. Log issues and discuss with or escalate to team leader
. Deliver input for proper reporting
. Support process improvements and harmonization activities
. Participation in team meetings, process analysis and improvement actions.
. Make sure process KPI's are met with high quality standards
. Takes responsibility on complex processing activities
. Checking the documents against company business rules
. Communicate & follow-up with local supervisors in cases of problems via an email-like workflow tool
. Act as a super user on process and / or application level within the team
. Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes.
. Make sure Reporting KPI's are met with high quality standards
. May initiate process improvements and harmonization activities

About KONE

Kone Oyj (Finnish pronunciation: [ˈkone]; officially stylized as KONE and trading as KONE Corporation) is an international engineering and service company employing over 60,000 personnel across 60 countries worldwide. It was founded in 1910 and is now headquartered in Espoo near Helsinki, Finland. In addition, Kone builds and services moving walkways (referred to by the company as autowalks),automatic doors and gates, escalators and lifts. The company provides local service for builders, developers, building owners, designers and architects in 1,000 offices in over 50 countries.

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